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Evidence Guide: TLIPC1005A - Complete small store operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIPC1005A - Complete small store operations

What evidence can you provide to prove your understanding of each of the following citeria?

Organise small store operations

  1. Small store work requirements and specific internal or external customer requirements are interpreted and the small store operations are organised accordingly
  2. An inventory or stocktake of goods or items held in the small store is conducted in accordance with workplace requirements
  3. Levels of goods and items in stock are monitored and maintained at levels prescribed by store procedures
  4. Orders for the replenishment of goods or items in the small store are made in accordance with store procedures
Small store work requirements and specific internal or external customer requirements are interpreted and the small store operations are organised accordingly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An inventory or stocktake of goods or items held in the small store is conducted in accordance with workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Levels of goods and items in stock are monitored and maintained at levels prescribed by store procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Orders for the replenishment of goods or items in the small store are made in accordance with store procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete small store operations

  1. Incoming goods and items are received and checked against orders and relevant specifications
  2. Received goods and items are stored in accordance with the small store procedures
  3. Goods and items for issue are picked and despatched in accordance with the small store procedures
Incoming goods and items are received and checked against orders and relevant specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Received goods and items are stored in accordance with the small store procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Goods and items for issue are picked and despatched in accordance with the small store procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records of small store

  1. Inventory or records of stocks held in the small store are kept in accordance with workplace procedures
  2. Dockets and receipts for received goods are correctly completed
  3. Any discrepancies or identified damage in received goods are recorded and reported in accordance with workplace procedures
  4. Records of goods or items issued from the small store are completed in accordance with workplace procedures
  5. Any discrepancies in the inventory or record of stocks held are identified and reported in accordance with workplace procedures
Inventory or records of stocks held in the small store are kept in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dockets and receipts for received goods are correctly completed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Any discrepancies or identified damage in received goods are recorded and reported in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Records of goods or items issued from the small store are completed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Any discrepancies in the inventory or record of stocks held are identified and reported in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Procedures, policies and instructions for small store operations

Relevant workplace standards and duty of care requirements

Safe lifting and carrying policies and procedures

Basic mathematical operations and techniques needed to place orders, complete simple stocktakes, receive and check goods and stock, and pick and despatch goods and stock

Procedures for identifying and using relevant workplace technology when completing small store operations such a lifting equipment, calculators and computers

Typical problems involved in small store operations and appropriate action and solutions

Basic knowledge of the stock and goods held in the small store sufficient to allow identification in the course of small store activities

Required skills:

Use literacy skills for written and verbal communication required in small store operations

Use basic interpersonal and communication skills (including listening and questioning, receiving feedback)

Interpret and follow a set of instructions for a small store operation

Plan a schedule to complete required workplace tasks

Follow relevant OH&S and environmental protection procedures and responsibilities including safe lifting and carrying procedures

Work cooperatively and collaboratively with others to complete small store tasks

Adapt and modify small store activities depending on differing workplace contexts, resources and environment

Use appropriate techniques solve or report problems identified during small store operations

Take appropriate initiatives to deal with problems and to complete tasks

Identify and correctly use communications and any other equipment and technology required to complete small store activities

Keep required records of small store operations

Recognise and adapt appropriately to cultural differences experience when completing small store operations, including modes of behaviour and interactions among staff and customers

Recognise limitations, ask for help and seek clarification or information about work requirements and procedures

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Dependent on the type of small store service being provided, inventory or stocktake types may include:

simple stock identification, counting and recording for checks against existing stock records

use of simple bar code equipment for stock identification, counting and recording and checks against existing stock records

Dependent on the type of small store service being provided, goods or items may include:

food items

gardening supplies

small workshop tools and/or materials

stationery/office supplies

craft supplies

books/magazines

Dependent on the type of small store service being provided and the types of goods involved, checking may include:

check of quantities received against order, invoice or other delivery documentation

visual inspection and identification

checks for damage

checks against specifications as per organisational instructions

weighing

Dependent on the type of small store service being provided, ways in which items may be picked (accessed from storage) and despatched include :

interpretation of a personal request and simple identification and selection of items from storage area and issuing by hand

interpretation of an internal written request, simple identification and selection of items from storage area and delivering to internal customer concerned

interpretation of an external request (possibly on a standard form, simple identification and selection of items from storage area and packing items and despatching them by courier or post)

Dependent on the type of small store service being provided, types of inventory or records of stocks may include:

hand written inventory or stock record book

simple computerised record system

Dependent on the type of small store service being provided, documentation and records may include:

hand written record book

simple computerised record system

carbon copy receipt book

Information and documents may include:

applicable regulations from each state and territory

standard operating procedures applicable to work role

quality standards applicable to work role

Applicable legislation, regulations and codes may include:

applicable regulations from each state and territory

relevant Australian Standards and related requirements

relevant state/territory OH&S legislation